Frequently Asked Questions
Everything you need to know about our luxury home accessories and services.
What is the standard delivery timeframe for my order?
Standard shipping within the UK typically takes 2-3 business days, while international deliveries range from 5-10 business days depending on the destination and customs processing.
Do you offer a photo printing and framing service?
Yes, we offer a bespoke 'Print & Frame' service. Simply upload your digital image on the product page, and we will professionally print and fit it into your chosen frame before dispatch.
What is your return policy for home decor items?
We offer a 28-day return policy for most items in their original packaging. Please note that personalized products and custom-printed frames are non-refundable unless they arrive damaged.
Are your lacquer trays and boxes heat resistant?
Our luxury lacquerware is finished to a high standard and is resistant to heat from a warm plate or cup; however, we recommend avoiding direct contact with boiling items or open flames to preserve the finish.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my silver-plated frames?
To maintain the brilliance of our silver-plated frames, we recommend dusting them with a soft, dry microfiber cloth. Avoid using harsh chemicals or abrasive cleaners that could damage the protective lacquer coating.