Returns & Exchanges

At Addison Ross, we want you to be completely satisfied with your luxury home accessories; if you are not entirely happy with your purchase, you may return your items within 28 days of receipt for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Secure Packaging

Carefully repackage your items in their original Addison Ross gift boxes and protective shipping cartons to ensure they arrive safely and undamaged.

3

Label and Post

Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.

4

Quality Check and Refund

Once our warehouse team inspects the returned items, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing